‘During lockdown our customers supported us brilliantly’

Donnellan & Co delighted to be back open

#RoscommonTogether

Donnellan & Co. is a family-run business, which was first established in 1954. Current proprietor, Eddie Donnellan, is the second generation and has been at the forefront of the fashion retailer for the last thirty years.

The well-known business on Main Street in Roscommon town employs thirteen people and reopened this week following the easing of Covid-19 restrictions.

“It’s good to get back open again and get people in the shop door,” Eddie told the Roscommon People earlier this week.

“It was a bit different than the last lockdown, which was something very new to us. Our new website was just launched at that stage but this time around we have had a lot of customers making use of ‘Click and Collect’.

“During this lockdown our local customers supported us brilliantly and we had our full complement of staff working, which was great. They were really happy to get back in and see the customers this week,” he added.

Donnellan & Co. is renowned as an outfitter for formal events, and in particular weddings, which have been severely impacted by Covid-19 restrictions this year. Eddie says that flexibility is key when it comes to working with couples ahead of their special day.

“There is a slightly different vibe around weddings this year, as you know! We’re dealing with lots of couples who have had to change dates, and the crowds are smaller too but we are happy to work with them and we do our very best to accommodate them,” he said.

With social distancing now imperative when it comes to the health and wellbeing of staff and customers alike, Donnellan’s have innovated how their business is done.

“Click & Collect has become very important because it allows people to shop safely. Customers come to the store to pick up their items and it’s safe and convenient. The customer service is still there, however, and that means if there is a problem or something needs to be changed we can do that,” he said.

Eddie paid special tribute to son Niall for his work in both setting up and running the Donnellan & Co. website and for keeping social media updated throughout the pandemic.

It’ll be a different kind of Christmas this year and Eddie believes the traditional holiday season has been extended.

“They always said the 8th of December was the start of Christmas but Black Friday (last Friday in November) is the real start of Christmas now and we’ve had an extremely good weekend, both with Click & Collect and in store.

“In the run-up to Christmas we will have extended opening hours in order to accommodate customers and allow them to come in and browse the store in comfort. We will be open every day from now until Christmas and on Thursdays and Fridays until 8 pm. We’ll also be open on Sundays from 1.30 to 5.30 pm,” he said.

Eddie echoed the sentiments of many other local business people this year and appealed for shoppers to support the Roscommon People/Roscommon Chamber #RoscommonTogether initiative.

He said: “Roscommon is a good town in terms of doing business for us. The free parking is one of the main reasons for this because neighbouring towns (outside the county) charge for it.

“I’d call on people to look after local shops because the local shops are here to look after you. We have all the brands you could need in Roscommon town so there’s no need to be going outside the town for Christmas shopping this year or any other year for that matter!”